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How can we help?
How campaigns, boards, files and billing work. Log in to ask the assistant about your own campaign.
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- When your next board will be readyA round takes about a minute or two per picture (longer if one is made again after our quality check), the working screen counts down the time left, and we email you when it's ready.
- Using a boardOn a board, choose Keep to use a picture as it is, Change to remake it with your note, or Skip to drop the idea, then press Send when you're done.
- Sending a boardPress the button at the bottom of the board when you're done, and the studio starts on your answers right away (you can't change them after sending).
- Finding your filesEvery final we've delivered is on your Files page, where you open or download it, or get a whole campaign as one zip.
- When your product looks wrongIf your product's label, look or size is off, choose Change and tap Label warped or Product looks off with no note, and we check and fix it free, UGC and motion too, using no round.
- Log in to your accountLog in with Google or a link we email you, using the email you ordered with, and ask for a new link on the log-in page if one expired or never came.
- Connect Google Drive or DropboxPress Connect Google Drive or Connect Dropbox on your Account page and pick a folder, and every file we make for you lands there as it's made.
- The 30-day refund30-day refund for any reason. Ask within 30 days of the first payment on your order, and we show you the exact amount before anything is refunded.
Browse by topic
Getting started
What the studio is, how a campaign runs, logging in, and how to get help.
- What the studio is, and isn't
- How a campaign works
- Claim your account after paying
- Log in to your account
Using your boards
Keep, Change and Skip, writing notes, the size check, and sending a board.
All 7 articlesThe six steps
Each step of a campaign, from your brand foundation to delivery, and what you do at each.
All 12 articlesWhile the studio works
What happens after you send a board, how long it takes, and how we tell you it's ready.
- After you send a board
- When your next board will be ready
- Why you got some pictures now and the rest later
- Rush orders and launch dates
Changes and quality
Getting the changes you want, fixing a product that looks wrong, and what we never make.
- Your changes come first
- When your product looks wrong
- When a person looks wrong
- Text and logos on your pictures
Your order
What you bought, adding more, extra products and starting another campaign.
- What's in your order
- Adding more to your order
- Do I keep the pictures I didn't pick?
- Starting another campaign
Files and delivery
Finding and downloading your files, and sending them to your Google Drive or Dropbox.
- Finding your files
- Downloading everything at once
- Where are the alternates and the other versions?
- Connect Google Drive or Dropbox
Account and team
Your details, teammates, several brands, email settings and studio access.
All 8 articlesBilling and money
Receipts, cards, codes, the 30-day refund, stopping and the case study cashback.
All 6 articlesRights and policies
What you can do with your files, and what the studio keeps.
All 4 articlesTroubleshooting
A page won't load, an upload fails, a file won't open, or an email never came.
All 4 articles
What's new
New · October 15, 2026
Email yourself a quote
Not ready to order? At the bottom of the order page, "Email me this quote" sends you the quote with a link that brings back exactly what you chose.
New · October 14, 2026
Cast someone you saw in a direction picture
On the direction board you can pick the person from any direction picture, and they join your cast for the next round.
New · October 14, 2026
Fix one thing in a picture you like
Mark a picture Change and choose to keep it and fix only your note. We edit that picture instead of making a new one.
Still need help?
Questions about your own campaign are best asked from your account.
Log in to ask the assistant about your own campaign. It can see your boards and files and hands you to a person when needed.
Or reply to any email from the studio, like your receipt, and a person will answer.