Changes and quality
When your product looks wrong
If your product's label, look or size is off, choose Change and tap Label warped or Product looks off with no note, and we check and fix it free, UGC and motion too, using no round.
Updated · 1 min read
Your product should always match your own photos: its shape, cap, label, color and size. If any image changes your label, logo or packaging, we redo it free or refund you. A real person replies within one business day.
Claim a free product fix
- Step 1: Choose Change on the picture or clip.
- Step 2: Pick Label warped or Product looks off. Don't add a note.
- Step 3: Send the board.
Choose Change and tap Label warped or Product looks off with no note, and we check it and fix it free, up to 2 times per picture or clip (UGC and motion too), using no round.
Wrong size next to a person? Answer Too big or Too small under Product size.
When you want more changed
A typed note makes it a normal round. Write exactly what's wrong, like "the label is blurry" or "the box holds 12, not 24", and it's remade from your real photos in the next round.
Choose Change and say what's wrong; Skip drops the picture.
Hands or faces look off? See when a person looks wrong.
What's hardest
Sheer or knit fabric, jewelry, reflective glass, detailed electronics and hands holding the product are hardest for AI image models, so they can take more tries.
If that didn't work
Still wrong after 2 free fixes? A person fixes it by hand or we refund you that picture's price. To set what must never change, like a cap color, open the product under Products. See product photos.
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Related
- Writing notes that get the change you wantA good note says exactly what's wrong and what you want instead, in plain words, like "younger, early 20s, less sweaty".
- The product size checkPictures with a person and your product ask whether the size looks right, too big or too small.
- Your product photosEvery picture is built from your product photos, used exactly as you published or sent them, never edited or regenerated, and you can add more on the foundation board or by email.
- Text and logos on your picturesHeadlines, captions and logos we place on a picture never cover a person or your product, and to change the words, write the exact wording you want in your note.