Troubleshooting
A board or page won't load
If a board won't open, press Try again or reload, check you're logged in with the email you ordered with, or try another browser (your choices stay saved).
Updated · 1 min read
Quick checks
- Step 1: Press Try again, or reload the page.
- Step 2: Check you're logged in with the email you ordered with. See signing in.
- Step 3: Open the board from your Campaigns page instead of the email link.
- Step 4: Try another browser, or turn off an ad blocker for this site.
- Step 5: Wait a minute and try again if it says "We couldn't load this just now".
Your choices so far are saved on this device, so nothing is lost.
Pictures don't show
Pictures load from private links that renew every few minutes. If some say "No picture yet", reload the page.
What we see
We hear about errors on our side automatically: when a board fails to load, the studio gets a report.
If that didn't work
Tell us through Help which board it is and what you see. A person looks at it.
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Related
- Log in to your accountLog in with Google or a link we email you, using the email you ordered with, and ask for a new link on the log-in page if one expired or never came.
- Sending a boardPress the button at the bottom of the board when you're done, and the studio starts on your answers right away (you can't change them after sending).
- Something looks stuckIf a round stalls, the working screen says "This is taking longer than usual", your answers stay saved, the studio is told on its own, and we email you the moment your board is ready.
- What happens to your requestsWhen the assistant or a help page passes your question to the studio, a person picks it up and replies by email, and your account history shows "Asked the studio for help".