Skip to content

Billing and money

Stopping a campaign

You can stop a campaign at any time: you keep every final you've approved, at full size, and we show you the exact refund before anything is processed.

Updated · 1 min read

Your terms, word for word

You can also stop at any time, inside the 30 days or after. You keep every final you've approved, at full size. We refund what you paid, less whichever is larger: the price of the finals you've approved, or the fixed amounts above for everything made so far. Here too, you see the exact amount before anything is processed.

"The fixed amounts above" are the ones in the refund terms: see the 30-day refund. You see the exact amount before anything is processed.

How to stop

  1. Step 1: Ask through Help, or reply to your receipt email, and say you'd like to stop.
  2. Step 2: Watch for the studio's email. A person works out the refund under your terms and shows you the exact amount.
  3. Step 3: Find the finals you've approved on your Files page, at full size. The refund goes back to your original payment method.

You keep every final you've approved.

Orders placed before the 2026-10-15 terms also get everything made so far.

Need a break instead?

You don't have to stop to take a break. Boards wait for you, and we send just one reminder.

Good to know

There's no subscription to cancel: each campaign is paid for once.

Inside the first 30 days, you can ask for the refund instead: 30-day refund for any reason. Either way, a person shows you the exact amount first.

Was this helpful?

Related