Billing and money
Case study cashback
If you opted in at checkout, we pay back 15% of what you paid (up to $100) once you've given a score, written feedback and a short guided video, whatever you say.
Updated · 1 min read
The four steps
- Step 1: Finish your order: your finals are delivered.
- Step 2: Give a score from 0 to 10.
- Step 3: Write a few lines of feedback.
- Step 4: Record a short guided video about your experience.
Your delivery email has a Start here link for the questions and the video.
When it's paid
Once all four are done, we pay back 15% of what you paid, up to $100. It comes back to your card as a refund, and your Billing page shows it under Case study cashback.
You earn it by completing the steps, whatever you say. Honest feedback counts the same, good or bad. When we share your story, we say that you got a discount.
If that didn't work
- Didn't opt in at checkout? The case study is chosen when you order. Ask through Help if you'd like to talk about it.
- No Start here link? Ask through Help and we send it again.
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Related
- After delivery, feedback and the case study videoAfter delivery we ask a few short questions, and if you joined the case study, a short guided video completes your steps for the cashback.
- Receipts, cards and invoicesYour Billing page lists every order with its receipt and card, the account owner changes cards and billing details there, and for an invoice with your company name you ask through Help.
- Who owns the workOnce your order is paid, you can use the finals you approve for any lawful purpose, anywhere, for as long as you like, without crediting us, and every other version we made too.