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Files and delivery

File sizes and formats

Each asset type comes in its placements' shapes (product and lifestyle shots 4:5 and 1:1, UGC videos 9:16, banners in every platform size), full resolution and ready to post.

Updated · 1 min read

Get the right size

  1. Step 1: Open Files in the menu and press Download on a file, or Download finals for the whole campaign.
  2. Step 2: Read the end of each file name for its shape and pixel size, like 4x5_1080x1350.
  3. Step 3: Ask in Help if you need a size you don't see, so we know.

Shapes by asset type

Each asset type comes in the shapes its placements use:

  • Product shots and lifestyle shots: 4:5 for feeds and 1:1 for square spots.
  • UGC videos: vertical 9:16 MP4 files, silent, with captions.
  • Meta ads: one standard size for feed and stories.
  • Covers and banners: one layout in every platform size, from the website hero and email header to Facebook, X and LinkedIn covers.
  • Motion: a short product loop or animated banner as a video file.

File types

  • Images are full resolution, usually PNG or JPG. Videos are MP4 files, ready to post.
  • Each picture is one flat image, so there are no layered PSD files to edit.
  • Your finals carry no watermark. Drafts on your boards are watermarked previews.
  • There's no separate 4K or print size on the order page. Ask through Help if you need one, and a person tells you what's possible.

File names

File names start with your brand, the campaign and the asset type, then a short shot name and the version, and end with the shape and pixel size.

We don't post or schedule anything for you. You get the files, ready for each placement.

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