While the studio works
Board reminders
If a board waits two working days, we send one reminder email, and you can turn reminders off under Reminders in your email settings.
Updated · 1 min read
When it comes
One reminder when a board has waited two working days. It's one email per board, never more.
If you can't answer for a while
The board waits for you, and nothing moves on without your answers. When you send it, the studio picks up right away. If it's still waiting after four working days, a person at the studio hears about it so they can check in with you.
Turn reminders off
- Step 1: Go to your email settings, from your Account page.
- Step 2: Untick Reminders.
- Step 3: Press Save email settings.
Board-ready and delivery emails always come, whatever you choose. See email preferences.
If that didn't work
Still getting a reminder? Check you saved the setting on the account the board belongs to. Then use the link at the bottom of the email, or ask through Help.
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Related
- Email preferencesIn Email settings you choose which optional emails you get (reminders, ideas, seasonal planning, offers and product news), while emails about your order, like board-ready and delivery, always come.
- Live updates by email, text or browserUnder "Want live updates?" on a board or the working screen, choose how you hear that a board or your delivery is ready: email, text message or a browser notification.
- Emails not arrivingIf board-ready or sign-in emails aren't arriving, look in spam or promotions, make sure you use the email you ordered with, and turn on texts or browser notifications as a backup.