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Account and team

Moving or deleting your account

Use Request deletion under Your data on your Account page, or ask through Help to move the account to a new owner, and a person at the studio handles it.

Updated · 1 min read

A person at the studio handles it, because it changes who can see your work. Nothing is deleted automatically.

Delete your data

  1. Step 1: Download anything you want to keep from Files first.
  2. Step 2: Open your Account page and scroll to Your data. Download my data is there too: it saves your details, brands, products, campaigns, rules and board answers as one file.
  3. Step 3: Press Request deletion, add a note if you like, type DELETE and press Send deletion request.

The page shows that your request arrived. We confirm by email within 30 days. Asked already? The page shows the date you asked.

Move the account to a new owner

  1. Step 1: Ask through Help, or reply to your receipt email.
  2. Step 2: Give the new owner's name and email. Only the current owner can ask to move the account to someone else, so a cofounder asks the owner to write in.
  3. Step 3: Watch for the studio's reply by email.

Set up by someone who has since left, like a freelancer or an old employee? Ask the same way, from the email that should own it, and say who set it up.

How long we keep things

We keep your work and order details while your account is active and for up to two years after, so we can redeliver files. See privacy and your data.

If that didn't work

No confirmation after you sent the request? Check your spam folder, then reply to your receipt email.

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