Using your boards
Changed your mind after sending
You can't unsend a board, but you can fix a choice on the next board with a note, or ask through Help and a person at the studio picks it up.
Updated · 1 min read
When you press Send, the studio starts on your answers right away, so a sent board can't be opened again. You can't unsend a board, but you can still put it right: say what changed in a note on your next board, or ask in Help.
Fix it on the next board
- Step 1: Wait for the next board. It opens by itself when it's ready.
- Step 2: Write what you want in a picture's note or in Notes for the next round, like "go back to the brighter version from the first round".
- Step 3: Send that board as usual.
When it can't wait
Ask through Help, or reply to any studio email, and say what you meant to send. A person at the studio picks it up.
Good to know
- Your sign-off board is your last check before anything is delivered.
- A picture you skipped isn't thrown away. It stays on your board, and you can ask for it on your next board. See do I keep the pictures I didn't pick?.
If that didn't work
If the next board still isn't what you wanted, say so in your notes and ask through Help. A person looks at it.
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Related
- Sending a boardPress the button at the bottom of the board when you're done, and the studio starts on your answers right away (you can't change them after sending).
- A board says it was already sentA board is answered once, so if someone else sent it first, it says so and shows what was sent, and anything new goes on the next board or through Help.
- Do I keep the pictures I didn't pick?You keep the finals you approve, at full size, up to your order's number, and drafts and alternates on your boards are watermarked previews, not licensed for use.
- Step 5, sign-off and your finalsThe sign-off board shows every picture you kept once more, and you choose Approve to have them delivered as your finals, or I want changes to send some back.